Terms & Conditions

Please read our terms and conditions over CAREFULLY. We are shipping products internationally to those customers who need them and who are willing to accept shipment risk. If you are not willing to accept these terms, please do not order from this site.

Unfortunately, we have had to stop shipping to a number of countries, primarily in Europe, due to the fraudulent actions of a few customers. These involved situations where customers placed orders, did not choose an insured shipping method, and later caused us trouble and financial loss due to delivery problems in their country.

If your country is not on our shipment list, and you need the products, please contact us and we will try to work with you on a case-by-case basis.

Thank you for your interest in purchasing from us. Due to issues and risks of shipping internationally, we highly suggest that you read over these terms for ordering with us. Placing an order on our site constitutes automatic agreement to these terms. If you cannot agree to these conditions, please do not order.

  • We are happy to send small amounts of products for personal use to customers in countries where those products are not available through other Nature's Sunshine distribution networks. Please note, however, that we have no way of knowing whether the product that you want is lawful in your country. It is your responsibility to check and make sure that the products are legal in your country, as our responsibility for the product ends when it is shipped. We will not be responsible for any fines if the product is illegal, nor can we accept responsibility for lost/misdirected packages.

  • Any customs duties, import fees, etc., are the responsibility of the customer.

  • We cannot accept returns.

  • We review all international orders manually, and reserve the right to refuse an order if the situation warrants. Reasons for this might include war, high incidence of credit card fraud (such as Nigeria), inadequate delivery system in the customer's country, suspicious transaction, etc. We also reserve the right to refuse if Nature's Sunshine already has a distribution of the product in the customer's country. If this happens, we will be glad to help you obtain a customer number so that you can order directly from Nature's Sunshine in your country. In most cases, however, this is not an issue as the vast majority of the time customers are searching for products that are normally not available to them.

  • At this time, we accept payments through PayPal only. If you already have a PayPal account, this saves you from having to enter your credit card on our site. However, you do not need a Paypal account if you go through the entire checkout process. Paypal will process your credit card without requiring an account.